Payment Methods

Supported Credit Card Payment Methods at Kenmiso

Kenmiso accepts Paypal and various credit card payments, including Visa, MasterCard, American Express, Diners Club, and Discover.

Paying for Your Order with a Credit or Debit Card

At Kenmiso, we take payment security seriously to ensure your information is protected. Kenmiso does not collect your credit/debit card number or personal details. For added protection, you may encounter 3D secure verification steps during payment. Depending on your card-issuing bank, you may need to enter a password, receive a security code, or use another form of authentication such as fingerprint or two-factor verification. For more details, please consult your card issuer.

What to Do if Your Credit/Debit Card Payment Is Declined

Place Your Order Again

If your payment is declined, please place your order again, as we cannot reinstate declined orders.

Verify Payment Details

To help prevent declined payments when you place a new order, please check the following:

• Ensure the card details are correct, including the expiration date.
• Confirm the security code (the three-digit number on the back of your card) is entered accurately.
• If your bank has declined the payment, we recommend contacting them directly for more information.

If all details are correct, consider using another card or an alternative payment method.

Further Assistance

If the decline was due to 3D secure verification issues, please reach out to your bank for assistance.

If you receive an error message, contact us with as much information as possible, including the error message details, and we will work to resolve the issue promptly.

The kenmiso customer service team can be reached at :

Tel : +86 150 9060 1012

E-mail : service@kenmiso.com

The service hours are Mon - Fri 09:00-18:00(UTC+8).